We typically respond within 24 hours

Help & Support

Find answers, troubleshoot issues, and connect with our team. Everything you need to get the most out of Broom.

FAQ

Frequently Asked Questions

Quick answers to common questions about Broom Cookie Cleaner

Install from the Chrome Web Store, Firefox Add-ons, or Microsoft Edge Add-ons. Click 'Add to Browser' and follow the prompts — it's added to your toolbar in seconds, no account needed.
Yes. The free version includes unlimited cookie clearing and cookie editing, forever — no ads, no tracking, no expiry. Premium adds scheduled cleaning, smart profiles, and advanced privacy controls.
Only if you clear session cookies. With Broom you can keep cookies for trusted sites using domain rules, so you stay logged in where it matters while trackers get wiped everywhere else.
We recommend at least weekly, or daily if privacy is a priority. With Premium you can set a schedule and never think about it again — hourly, daily, or weekly runs automatically.
Broom is a browser extension — it works on desktop Chrome, Firefox, and Edge. Mobile browser extensions are not supported by those platforms yet.
Absolutely. Choose exactly what to clear: cookies, cache, history, passwords, form data, downloads, local storage, and more. Premium adds domain-specific rules and cleaning profiles.
Yes. All cleaning operations happen locally inside your browser — no data is ever sent to our servers. We have zero access to your cookies, history, or any personal information.
Chrome, Firefox, and Microsoft Edge. Install directly from each browser's official extension store. Safari is not currently supported.
You can reach us on Discord (fastest), by email, or by browsing our docs. Premium users get priority support and typically hear back within a few hours.
Yes — this is a Premium feature. Set hourly, daily, or weekly cleaning schedules. You can also configure different rules per profile or time of day.
Troubleshooting

Step-by-step fixes

Solutions to the most common issues

Extension not working

  1. 1Refresh your browser and try again
  2. 2Check if the extension is enabled in your browser settings
  3. 3Disable and re-enable the extension
  4. 4Clear your browser cache and restart
  5. 5Update to the latest version of the extension

Cleaning not removing all data

  1. 1Check your cleaning profile settings
  2. 2Make sure you've selected the right data types
  3. 3Try manual cleaning instead of scheduled
  4. 4Check if certain sites are on your allowlist
  5. 5Restart your browser after cleaning

Browser running slowly after cleaning

  1. 1Restart your browser completely
  2. 2Check if too many extensions are running
  3. 3Clear your browser's internal cache
  4. 4Update your browser to the latest version
  5. 5Check your computer's available memory

Login issues after cleaning

  1. 1Use domain rules to preserve login cookies for specific sites
  2. 2Check if the site requires specific cookies to stay logged in
  3. 3Try logging in again — some sites need a fresh session
  4. 4Add the site to your allowlist if you want to keep it logged in
  5. 5Contact the website's support if issues continue

Still need help?

Our team is here to help — choose the channel that works best for you

Discord Community

Get real-time help from our team and community members.

Email Support

Send us an email and we'll get back to you within 24 hours.

Documentation

Browse comprehensive guides and step-by-step tutorials.

Supported Browsers

Works seamlessly across all major desktop browsers

Chrome
Chrome
88+
Firefox
Firefox
85+
Edge
Edge
88+
Safari
Safari
Not Supported
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